Frequently Asked Questions
ANSWERS
- Q1. My cart was not shipped with an owner's manual. How do I get one?
- Contact the distributor from your country.
- Q2. My pneumatic tires will not hold air. What can I do?
- Sometimes the valve stem will
vibrate loose in shipping. The first thing you should try is to
tighten the valve stem. (A bike shop can tell you how to do this if
you do not already know.) If the tire continues to lose air, you will
probably need to replace the tube. The tubes can be found online at
various sites. For the 10" tire the tube size is 3.00 - 4. (That
means 3" wide, mounting on a 4" hub.) These tubes are
available at:
http://store.monsterscooterparts.com/3004tube.html#p/n T03-220
http://www.powerequipmentandparts.com/innertubes.htmp/n 71-275
http://www.harborfreight.com/cpi/ctaf/displayitem.taf?Itemnumber=38354(The Harbor Freight tube will probably work, but it's technically a tiny bit larger.)
The tubes for the 8" tires are available at:
http://store.monsterscooterparts.com/2504tubes.html
http://www.powerequipmentandparts.com/innertubes.htm, part number 79-109, 250/280-4, angled - Q3. I just opened my RocknRoller® box and I am missing some parts? What should I do?
- Be sure to carefully inspect the packing materials for the missing parts. Often the parts will be found hiding somewhere in the box. You should also check the frame for a bag of parts that might be attached there. If you cannot find the missing parts in the box, nestled in the packing materials, or taped to the frame, email us a request for the missing parts. (You can go to the Replacement Part Guide to find the exact parts you need.) Be sure to include which model cart you have, your address and the specific parts you are missing. (SPECIAL NOTE: The push caps are only available for the R2 cart. They are not provided for any other models. Still not sure whether your cart needs a push cap? Here is a good rule of thumb: If there is a hole in the end of the axle, then the wheels get secured with a small cotter pin. No hole = Push Cap. )
- Q4. I can't install the front casters on the R12. They won't fit in the cups or require some persuasion to install.
- This problem can have several
causes. The most common causes are 1) paint (powder coat) in the
cup/socket; 2) drill flash from the hole through the side of the cup;
3) out of round socket. 1 and 2 can usually be fixed with a file or
sandpaper. Be sure to wear gloves to prevent cuts from the drill
flash. Sometimes the caster stem can also benefit from a quick
sanding. It is quite common for the insertion to require a hammer to
fully seat the caster in the socket.
Cause #3 requires persuasion with tools and force beyond the scope of most consumers. If your cart has a malformed socket, you should probably request a warranty replacement. Fill out a Warranty Claim Form and follow all of the instructions.
- Q5. The No-Skid tape came off my RocknRoller® cart and won't seem to stick to the frame. What can I do?
- The frame got some machine oil on it during the manufacturing process. Pull the tape back, wipe the frame clean with a rag with a little alcohol or windex on it. Many times the tape will stick nicely after that. If not, email us for some fresh tape. Just make sure to wipe the frame before applying the new tape.
- Q6. I am having a hard time getting my wheel to fit onto the axle?
- Download Instructions for Replacing Bushings in RocknRoller® Multi-Cart® Wheels
Check the axle for powder coat (paint). Chip or sand it off if necessary. Check that the holes for the cotter pin are clean, with no burrs. File if necessary. If none of these steps fix the problem, request a replacement wheel. - Q7. The valve stem on the front caster of my R12 rubs on the forks when I push my cart around. What do I do?
- Check to see if valve is tight and that cap is screwed on as far as it goes. If it still rubs on the forks try removing cap.